Del shannon keep searchin well follow the sun youtube. Follow the sun support model for business intelligence. Follow the sun fts from here on is a rather intuitive idea. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. The traditional follow the sun model is a type of global workflow in which issues can be handled by and passed between offices in different time zones, increasing responsiveness and reducing. Follow the sun fts, a subfield of globally distributed software engineering gdse, is a type of global knowledge workflow designed in order to reduce the time to market, in which the knowledge product is owned and advanced by a production site in one timezone and handed off at the end of their work day to the next production site that is several time zones west to.
Reduction in timetomarket follow the sun development 6. Astronauts collected rocks and soil from the moon astronauts set up experiments on the moon astronomer what do we call a scientist who studies the planets and stars. Microsoft powerpoint powerpoint presentation introduction to the sun and space weather. A follow the sun model keeps everyone on the same page, working towards the same project end goal. Once nuclear fusion started, our sun was big enough and bright enough to be a mainsequence star. Lesson objectivesby the end of this lesson, students should be able to.
How to follow the sun and provide great global support. How to use a follow the sun model for your it and cloud. The earth, the moon, and the sun we learned about the moon when. Typically, this model creates a service system where one size fits all. Specialized talent send the work to where the resources are 2. The traditional follow the sun model is a type of global workflow in which issues can be handled by and passed between offices in different time zones, increasing responsiveness and reducing delays.
Follow the sun is a workflow model in which work is passed on to the offices located in different time zones. A followthesun model for it support is a successful system, based on the notion that no matter where you are based, help is available wherever the sun is still up. The sun interacts with the earth throughthe sun interacts with the earth through electromagnetic radiation andand. Powerpoint presentation introduction to the sun and. In this way work is done roundtheclock thereby reducing the project or support. Therefore there is no downtime any more for products that wish to survive in a 245. Model ruby mae has been living the spa dream in boyfriend and tottenham ace dele allis luxury pad. The follow the sun support model 3 the follow the sun support model the traditional follow the sun model is a type of global workflow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays. If any of the service desks are down, the company will have at its disposal other service desks that can take over, and hence eliminate single point of failure. Mergers and acquisitions enter a foreign market quickly 3. A to india, in order for the work to be advanced while one team rests for the night. Astronauts collected rocks and soil from the moon astronauts set up experiments on the moon we learned about the moon when.
So on monday morning the hong kong office will start the week and manage pricing tools, client flow and associated risk positions. Follow the sun processing of financial reporting dramatically streamlines operations while reducing production risks and costs. This presentation includes a powerpoint file, along with a suggested script about sun like stars. The follow the sun service desk works best for larger organizations with bases spread across the globe, similar to our example. It was developed to provide roundtheclock customer service, literally following the sun around the globe. Handoffs management in followthesun software projects. Traditional technical support models follow a linear process that relies on individuals who solve problems themselves or hand them off as needed. A global delivery model implies that potentially, a firm can work round the clock for its customer, handing off work from one location to another at the end of the day shift follow the sun model thus providing twice or even three times the capacity they would have if they worked in a single location timezone only. The follow the sun model is based on the following principles.
The followthesun support model the traditional followthesun model is a type of global workflow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays. Follow the sun support is a methodology proven to deliver outstanding customer service to your client base. Follow the sun kindle edition by delaney, edward j download it once and read it on your kindle device, pc, phones or tablets. With a solid structure, fts can be a significant advantage. Increase response time to solve problems more quickly, and reduce development and production times to get products and services to market faster. Del shannon keep searchin well follow the sun captainjimkirk. We plotted out our office working hours on a clock to see where we would need to set up support teams in order to cover a full 24 hours. One of the important concepts evolved in the past decade or so is the follow the sun fts software development.
Although the potential effect on time to market can be profound, at least conceptually, fts has enjoyed few documented industry successes because it is acknowledged to be extremely difficult to. When we are on the sun side of the earth, we have daylight. How to implement a follow the sun model for your it and cloud teams. Follow the sun kindle edition by delaney, edward j. Improve remote support with a follow the sun model zendesk. The potential impact can be profound, both theoretically and for practice. This article looks at the problems of implementing an agile follow t hesun model. How wags are spending lockdown with kate ferdinands daily. Use features like bookmarks, note taking and highlighting while reading follow the sun. Yet whether and when to adopt this support model is a question just about every growing business comes to face.
Proposing a software process model for follow the sun. Lets walk through some best practices for setting up a follow the sun model. Improve remote support with a follow the sun model. Empirical evidence in follow the sun software development.
Yet whether and when to adopt this support model is a question just. Each time the earth rotates we have one day and one night. The idea is to provide all your customers and potential customers throughout the world with 247 support by call routing to available service representatives around the globe. Subsequently, we built a second and third version of the ftsspm, with a view to improving the initial software process model design. Follow the sun workflow in global software development. It might seem clever to setup a follow the sun business support model but reality sets in rather quickly when that model falls short of actually working. We proposed the initial software process model for fts, called ftsspm follow the sun software process model version 1, based on the results from prior work see figure 1. Followthesun support has fast become the top worldwide standard of customer service. The name follow the sun reflects the fact that in this model team members work during daytime hourswhatever those happen to be, based on their particular time zonesand that the model is designed to take advantage of the work time differences of onsite and offshore team members. The traditional follow the sun model is a type of global work ow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays.
Know that our sun is one of billions of stars in theuniversedescribe ways the sun is important for life on earthknow the two gases that make up the majority of the sun explain that radiant energy from the sun can heatobjects. If so, share your ppt presentation slides online with. The title refers to the copernican principle, that neither earth nor the sun is in any particularly favored location in the universe. It discusses what kind of stars we can see with the unaided eye, and which stars are like our sun. Its a model that provides support for clients at all times of the day or night, every day.
Follow the sun development within many banks there is a follow the sun model to manage a risk book for an asset class such as foreign exchange. The followthesun support model is a structured model that works best for service desks that work around the clock. Technical problems might be quickly solvedbut with minimal understanding of the customers business needs. Followthesun fts is a strategy in global software development gsd focusing on software development twentyfour hours, seven days per week with. The followthesun support model was originally developed to provide roundtheclock customer service and has by now been widely adopted by companies around the globe. Model of teaching is a plan that can also be utilized to shape courses of studies, to design instructional material and to guide instruction. Ge capitals karen blackie manag es a f ollowthe sun operating model as vp of enterprise systems and data, she oversees a team of 180 people in nine countries. An instagram model was caught on video in a row with a woman after she was seen jiggling her bum in the middle of a street in london in front of nearby children.
Ppt parts of the sun powerpoint presentation free to. Followthesun fts is a type of global software development that. This stage of the sun s life is a very stable time for the sun. Follow the sun fts is a strategy for global software development gsd where you hand off work at the end of every day from one site to the next, many time. It was developed so companies can provide roundtheclock customer service, literally following the sun around the globe. It means providing support over the phone 247, by routing calls to your offices in the appropriate time zone following the sun. This article is a follow on from my previous one based on a twotier support model. Parts of the sun is the property of its rightful owner. In the early days of followthesun, the approach seemed. Our team in new zealand will work morning until evening, until our team. This nonstop, aroundthe clock and acrosstheglobe model saves time, permits the introduction of enhanced quality controls and, for the benefit of asset managers, produces better products delivered sooner. Follow the sun fts has interesting appealhand off work at the end of every day from one site to the next, many time zones away, in order to speed up product development. It is a model in which work from one site is handed over to another, which is many time zones away for example, u. Although the potential effect on time to market can be profound, at least conceptually, fts has enjoyed few documented industry successes because it is acknowledged to be extremely difficult to implement.
It was developed to provide roundtheclock customer service, literally. Proposing a software process model for follow the sun development, proceedings of the 26th international conference on software engineering and knowledge seke. Follow the sun fts is a delivery model that takes advantage of a localization vendors global coverage with overlapping business hours from one time zone to the next to accelerate turnaround times. The world these days seems as if everyone is online, constantly connected. Follow the sun is a support model which works best for service desks that work around the clock, i. Resiliency is the biggest advantage in such a model. The organization which we are using in our example has offices spread worldwide and the follow the sun support model works wonderfully well for it. Only a handful have followed the first very large corporate travel buyers in pursuing the follow the sun travel management concept, in which a very small number of regional service centers, one gds and one travel management company handle global operations.
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